Despite it being so easy to say communication is one of the hardest things to get right so that it lives up to its name.

Whether we’re in personal life mode or are fully engaged in a business environment we find it hard to clearly communicate with those around us.

There are two primary reasons for this:

  • Lack of a common language. Without formally agreeing on every term most commonly understood terms hold different meanings for different people.
  • Lack of a common goal. In a business environment (and even in personal life) most people are caught up in the pursuit of their own particular agenda that only partially coincides with the common goal.

As a result miscommunication becomes entangled in issues like trust, expertise, identity curation and ego and results is real misunderstandings. In most cases none of this becomes overtly apparent though the signs of employee disengagement are evident.

Check out this quick video that actually makes the point.

Ask yourself, is this a reflection of your own place of work?


Raise Your Game: Business books that help you get where you want faster by clearly detailing the steps you need to take.

The world is changing. Not overnight and not all at once, but it is changing nevertheless. In my talks to corporate groups, CEOs, VPs and industry leaders I gleam insights of how this change is happening. What evidence exists. Why some things happen and not others and how we can best take advantage of it all to do better. In Observations I catalogue it all. Brief, to the point and open to discussion.