“What am I doing wrong?” asked no CEO ever.
The ones I get to see don’t even ask “how can I improve?” or “What can I do better?”
Somehow, it is always assumed that I am there to help those around them rise to their level. They hope that if I can help their subordinates increase their game by a few percentage points then productivity will increase and their job will become easier.
The assumption that, somehow, others are not operating at quite the same level creates biases which feed into communication cul-de-sacs. This turns information into currency and leads to inequalities within an organization that go beyond rank and position and generate a hidden balance of power.
Organizations that fail to see this end up fighting with themselves, at every step, resisting the very change they need to help them survive.
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The world is changing. Not overnight and not all at once, but it is changing nevertheless. In my talks to corporate groups, CEOs, VPs and industry leaders I gleam insights of how this change is happening. What evidence exists. Why some things happen and not others and how we can best take advantage of it all to do better. In Observations I catalogue it all. Brief, to the point and open to discussion.