We pay employees to get their work done. Job retention is subject to job performance. There is a whole apparatus arrayed around that designed to remind everyone that they have “work to do” and just get it done.
And it works. Until someone notices something important that needs fixing, that’s outside their purview and say nothing about it because “it’s not their problem”.
In reality we pay employees to ignore everything that lies outside their immediate job description. Then we are surprised they don’t learn, don’t grow, don’t take responsibility for the business’ success, don’t feel engaged, valued and listened to, and fail to rise to the occasion when called upon.
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The world is changing. Not overnight and not all at once, but it is changing nevertheless. In my talks to corporate groups, CEOs, VPs and industry leaders I gleam insights of how this change is happening. What evidence exists. Why some things happen and not others and how we can best take advantage of it all to do better. In Observations I catalogue it all. Brief, to the point and open to discussion