Everyone makes mistakes. All the time. The difference in an organization is that those whose mistakes have huge impact are usually in a position to hide them. Everyone else below them is transparent and subject to being censured.
How your organization handles mistakes is just as important as how it spots them.
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The world is changing. Not overnight and not all at once, but it is changing nevertheless. In my talks to corporate groups, CEOs, VPs and industry leaders I gleam insights of how this change is happening. What evidence exists. Why some things happen and not others and how we can best take advantage of it all to do better. In Observations I catalogue it all. Brief, to the point and open to discussion.