The qualities we measure for in business are education, previous career path and experience. We hope that by studying the past as closely as possible we are mitigating the risk involved in hiring a stranger and trusting him to work in a business.
Yet, what we really need from each person we hire are a willingness to learn, the ability to invest themselves in the business, a sense of responsibility and the willingness to take initiative. These are intangibles. They represent things that fall under “character” which we can’t adequately measure, but which we will experience at some point.
The metrics we measure satisfy the logic of our hires. Yet it is the ones we can’t measure that will justify each hiring decision in the end.
The world is changing. Not overnight and not all at once, but it is changing nevertheless. In my talks to corporate groups, CEOs, VPs and industry leaders I gleam insights of how this change is happening. What evidence exists. Why some things happen and not others and how we can best take advantage of it all to do better. In Observations I catalogue it all. Brief, to the point and open to discussion.