Businesses hire people based on their CVs which they insist must be detailed, going back to the first job delivering papers and listing every hobby, passion and character-building activity. They do that because they hope that by looking at the hard skills: the degree, the certification, the schools their employees went to and the Colleges they attended, they will somehow be able to divine the soft skills.
Patience, empathy, perseverance, attention to detail, critical thinking, initiative and a good work ethic. These qualities do not appear in a CV. There is no way to quantify them on paper.
Unless a business can change the way it hires its people and devises ways to help them show their soft skills, it will remain in the treadmill of hiring and firing hoping it will get lucky with them. Hope is not a strategy.
The world is changing. Not overnight and not all at once, but it is changing nevertheless. In my talks to corporate groups, CEOs, VPs and industry leaders I gleam insights of how this change is happening. What evidence exists. Why some things happen and not others and how we can best take advantage of it all to do better. In Observations I catalogue it all. Brief, to the point and open to discussion.