Fatigue is a factor. It takes a toll. Processes created to maintain standards slip, and no one quite sees it. Mission statements meant to create a moral direction, fade and become marketing positions. Cynicism sets in. Bottom line mentality rules. Career arcs become primary motivations. Money is the only benchmark.
With few exceptions, most businesses are led by people destined to let their charges down at the most critical moment. Some will call it pragmatism and praise it. Others will explain it as exigency, doing what the situation demands to deliver shareholder value. There are a few more labels that follow these two: downsizing, streamlining, retrenching, scaling back.
Heroes play a psychologically archetypal role designed to create modes of behavior which guide those around them. Good heroes use the power of transformation not only to change themselves for the better, but also to transform the world they live in. In the classic hero journey, the newly transformed hero eventually transforms society in significant and positive ways. He is changed and so are those along his path and those they touch, in turn.
Every decision has a cost. When you decide to do something, simultaneously you have decided to not do something else. This means that we behave according to some guidelines and within specific parameters. They define who we are and, more importantly, who we become.
We need good companies more than we need business. No one works alone. Nothing happens in a vacuum. The choices we make and the way we make them send a signal on what’s permitted and what isn’t. This creates parameters of acceptability which reverberate further than we think.
The businesses that do better than others are consistently smarter. They hire smart people and give them a free rein. They encourage a culture of openly sharing of ideas. They place greater value in being innovative than being right all the time. They are not afraid to try out new things and they are not afraid to fail.
Doing the right thing costs. If it didn’t we wouldn’t be calling it such. We’d just be saying “doing the thing”. We add the distinction because we are looking for a justification. We are presenting an action as problematic. We are identifying that it ought to be done but we are also preparing reasons why we may not do it.