Businesses use many metrics to tell them how they’re doing. Some of it are entirely self-congratulatory.
Every workplace and every business has processes. They are an efficient way to transform the energy of the employees into meaningful output and measurable outcomes. That’s how the business moves forward.
Every company on the planet pays lip-service to the idea that its employees are valuable and that everyone working in the business matters. Until, that is, we look at bottom-line economics.
We pay employees to get their work done. Job retention is subject to job performance. There is a whole apparatus arrayed around that designed to remind everyone that they have “work to do” and just get it done.
Just because a process in your business goes unchallenged, and maybe unnoticed, doesn’t mean it has no impact.
Everyone makes mistakes. All the time. The difference in an organization is that those whose mistakes have huge impact are usually in a position to hide them. Everyone else below them is transparent and subject to being censured.