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Who’s Job Is It?

Customer service is full of known unknowns and unknown unknowns.

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The Replacement Test

Every company insists that its employees are its most valuable commodity.

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Emotion and Work

Imagine a work place where everyone communicated with each other solely via email, memos and reports.

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Re-defining Success

Businesses use many metrics to tell them how they’re doing. Some of it are entirely self-congratulatory.

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GDPR and Trust

The GDPR initiative is now a thing and implementation, as always, will throw up its own curves.

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The Meaning of Work

Every workplace and every business has processes. They are an efficient way to transform the energy of the employees into meaningful output and measurable outcomes. That’s how the business moves forward.

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The Value of Your Employees

Every company on the planet pays lip-service to the idea that its employees are valuable and that everyone working in the business matters. Until, that is, we look at bottom-line economics.

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The Organizational Disconnect

“What am I doing wrong?” asked no CEO ever.

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That’s Not My Problem

We pay employees to get their work done. Job retention is subject to job performance. There is a whole apparatus arrayed around that designed to remind everyone that they have “work to do” and just get it done.

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Remove Friction in Your Business

Just because a process in your business goes unchallenged, and maybe unnoticed, doesn’t mean it has no impact.

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