David Amerland

The Pride Response

Here are two truths: Every organization proclaims that it takes pride in what it does and, by association, takes pride in its people.

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Who’s Job Is It?

Customer service is full of unknowns. While there are specific parameters bounding the space that the majority of complaints and problems will fall into there is always a percentage that will be outside them.

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The Meaning of Work

Every workplace and every business has processes. They are an efficient way to transform the energy of the employees into meaningful output and measurable outcomes. That’s how the business moves forward.

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The Value of Your Employees

Every company on the planet pays lip-service to the idea that its employees are valuable and that everyone working in the business matters. Until, that is, we look at bottom-line economics.

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