The Trap of Wishful Thinking
Every business decision and marketing initiative dynamically see-saws between two states respectively called “Perfect” and “Ready”.
The Pride Response
Here are two truths: Every organization proclaims that it takes pride in what it does and, by association, takes pride in its people.
The Panda Effect
Male pandas reach to 6ft in height and weigh over 100kg. They are as strong and powerful as you’d expect any bear to be.
Who’s Job Is It?
Customer service is full of unknowns. While there are specific parameters bounding the space that the majority of complaints and problems will fall into there is always a percentage that will be outside them.
Emotion and Work
Imagine a work place where everyone communicated with each other solely via email, memos and reports.
Re-defining Success
Businesses use many metrics to tell them how they’re doing. Some of it are entirely self-congratulatory.
The Meaning of Work
Every workplace and every business has processes. They are an efficient way to transform the energy of the employees into meaningful output and measurable outcomes. That’s how the business moves forward.