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Communication

Despite it being so easy to say communication is one of the hardest things to get right so that it lives up to its name.

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Words That Are Overused

“Disruption is killing us.” I overheard this at a meeting recently. One Head of department to another. It’s marketing. 

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The Myth of Maintenance

Gym truths and business reality often coincide for the same reasons: biology and economics make it difficult to lie to oneself for long.

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The Dog Effect

Anyone who has ever had a dog will understand this one:

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Throw Away the Tea Leaves

Traditionally this is the time of the year when two things happen:

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The Trap of Wishful Thinking

Every business decision and marketing initiative dynamically see-saws between two states respectively called “Perfect” and “Ready”.

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The Pride Response

Here are two truths: Every organization proclaims that it takes pride in what it does and, by association, takes pride in its people.

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The Panda Effect

Male pandas reach to 6ft in height and weigh over 100kg. They are as strong and powerful as you’d expect any bear to be.

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Who’s Job Is It?

Customer service is full of known unknowns and unknown unknowns.

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The Replacement Test

Every company insists that its employees are its most valuable commodity.

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