Thoughts and observations -

Finding Meaning at Work

We all do work to get money. Every company exists to make money. These are indisputable facts. But that’s not what makes us go to work and give our all. Nor does it make a company go out of its way to make sure its customers are happy.

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Trust and Emotion

Trust is driven by the understanding of our motivation and an estimation of the likelihood of our future behavior based upon direct previous experience or what others say about us (i.e. reputation). 

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Disrupt Your Business Or Risk Losing It

By definition a comfort zone is the place where a business, just like an individual, is cruising. Resting on its laurels and enjoying some hard-earned rest, living on its market share and position. 

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Culture, Ethics and Leadership

Every business place is a competitive environment. Those within it compete internally, with each other, and externally with competitors. The approach manages to bridge a gap between what a business does internally and what it does externally that, paradoxically, values and branding doesn’t.

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Company Culture – How Is Yours?

When we look at all the data that comes from people there is a paradox at work. We are all similar enough for meaningful patterns to emerge and for our behavior to be predictable. Yet from a distance at least we all behave uniquely differently. The overlap of our motivations filtered through the prism of culture.

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Is Your Business Emotional?

There are many paths to becoming a customer-centric business that makes full use of technology to create a unique customer experience at every possible touchpoint.

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Did You Get The Memo?

The CEO sends the memo round. “Great job!” Product X (a film in this case) is ‘Da Bomb’ “awesome work team”, except, of course, this is not the case. Reviewers are not happy. More importantly social media is full of negative comments and valid observations. The world is now transparent.

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Communication in Your Business

Communication is defined as the act of giving or receiving news and information. In getting this information from point A to point B however something is lost, or something is added. Information is never neutral. In its possession and conveyance we usually interject:

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